Implementation Factor Affecting E-governance in Uttarakhan

Implementation Factor Affecting E-governance in Uttarakhan Jitender Kumar Sehgal, Dr. Priti Dimri, Krishna Nand RastogiAbstracte-Governance is the utilization of Internet and the world wide web for delivering judicature Information and services to the citizens and the other organizations. Uttarakhand is one of the leading states in implementation of e-Governance but still in that location be lot of ch altogetherenges in effective and effective implementation at arcadian level or hilly areas. This paper highlights the factors that are affecting the implementation of e-Governance in Uttarakhand it also includes a regard which takes all the factors into an account and before starting a actual survey a preliminary study conducted in order to evaluate feasibility for this questionnaire was done which confirms its acceptance.Keywords E- governance, popular Service Centers, M-GovernmentIntroductionE-Governance refers to approach How establishment utilized IT, ICT, and other web bas ed telecommunication technologies to improve and enhance the competency and effectiveness of service voice communication in public sector. Government of Uttarakhand has enforced a number of projects implementation of e-governance. The website of almost alwaysy government department has been launched so as to provide as their services online, for this purpose Government of Uttarakhand has launched www.uk.gov.in where we can get to a short description of a particular government department and its related website links. The description of 46 departments is available on this website. In addition to large no. of Common Service Center (CSC) are also provided for convenience of rural and hilly areas of citizens . scarce there are some hurdles due to which hilly area/rural areacitizens are not able to inlet e-Governance services. In this survey an attempt to collect the factors that affect the implementation of e-Governance is done so that the necessary actions can be made for its ef ficient and effective implementation.Common Service CentersThe CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), as part of its commitment in the National Common Minimum Programmed to introduce e-governance on a long scale. The CSCs would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services. A highlight of the CSCs is that it forget offer web-enabled e-governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills. The Scheme creates a causative environment for the private sector and NGOs to play an active role in implementation of the CSC Scheme, thereby becoming a partner of the government in the populateledge of rural India. The PPP model of the CSC scheme envisages a 3-tier structure consisting of the CSC operator (called Village Level Entrepreneur or VLE) the Service Centre Agency (SCA), that will be responsible for a division of 500-1000 CSCs and a State Designated Agency (SDA) identified by the State Government responsible for managing the implementation over the ideal State.M-GovernmentM-Government, is the extension ofe-Governmentto alert platforms, as well as the strategic use of government services and applications which are only possible using cellular/mobile telephones, laptop computers, personal digital assistants (PDAs) andwirelessinternet infrastructure. M-Government is now evolving on four dimensions transforming e-Government services right off to the mobile platform, providing access to mobile technologies and application for the field workers of the public sector, enable smart / flex working and providing citizen services any time, any where.Analysis FactorThis survey considers all the factors affecting the services of e-governance at urban and rural or hilly areas. It includes major facto rs and all those factors are taken as question which can be answered in two different ways (yes or no) according to which we take better services and form government and suggests some specific points to government of Uttarakhand for better implementation of e-governance services. agree to the survey the respondents can be classified into two categories are as followsRural/Urban CitizensHilly areas citizensCategory FactorsGeneral QuestionsDo you access internet in your daily spirit?Do you ready internet connection?Is there any CSC in your village ?Do you see electricity in your village?Do you have proper road facility in your village?E-governanceHave you heard about e-governance and its services?Do you prefer to use governance services online?Is the access to government links or websites(c.1) Easy?(c.2) Time Saving?(c.3) Accessible from Home?(c.4) gear up and safe?Common Service Centre (CSCs)(a) Have you ever visited CSC centre?(If Yes, Please attempt the following)(b) Where do y ou access CSC ?(b.1) In your city or village(b.2) Nearby your city or village(b.3) Is it easy to access that CSC(If No, Please mention the reason/reasons)(b.4) Distance to be travelled in KM(b.5) Is Proper road facility available(b.5) Is the travel expensive?(b.6) Is there any Misguidance by agents(b.7) Is the procedure Complicated ?(b.8) Are all the stave members of CSC centreavailable at your visiting time?(b.9) Which medium of instructions are used bythe staff?(b.9.1) Hindi(b.9.1) Garhwali(b.9.1) English(b.10) Do you think the staff members at thecentre are well trained?(b.11) Are the staffs co-operative?(b.12) Do the staffs ask for more money thanthe prescribed fee?(b.13) Are you satisfied with the cooperation ofthe CSC staff on duty?(b.14) Is there any delay in endurance offorms at the counter?Common Service Centers Facilities(a) Do you know common service centreprovides following services?(Check Yes if already known)(a.1) homecoming of relationship security(a.2) Issue of D eath credentials(a.3) Issue of Licenses(a.4) Issue of Dependent award(a.5) Issue of Bus Passes(a.6) Issue of Dependent security measure(a.7) Issue of Unmarried authentication(a.8) Issue of ID-Card(a.9) registration of Vehicle related services(a.10) Issue of Affidavits(a.11) Submission of Passport Applications(a.12) Issue of No Objection certificates(a.13) Services to Pensioners(a.14) Issue of Marriage enfranchisement(b) Do you know the procedure to getthe services from Common ServiceCentre?(c) Which services have you ever accessedfrom CSC centre?(c.1) Issue of Birth Certificate(c.2) Issue of Death Certificate(c.3) Issue of Licenses(c.4) Issue of Dependent Certificate(c.5) Issue of Bus Passes(c.6) Issue of Dependent Certificate(c.7) Issue of Unmarried Certificate(c.8) Issue of ID-Card(c.9) Registration with Road TransportOffice(RTO)(c.10) Issue of Affidavits(c.11) Submission of Passport Applications(c.12) Issue of No Objection Certificates(c.13) Services to Pensioners(c.14) Iss ue of Marriage Certificate(c.15) Issue of Bus/ grow Passes.(d) Do you know that you can check the statusof your queries at website of CSC centre?(If Yes, attempt the following)(d.1) Are you satisfied with the servicesprovided by CSCs centre?(d.2) Do you think some other services should be available at CSC centre ?If Yes, Please mentionE-Governance in Hilly Areas(e) According to you, what are the reasons dueto them e-Governance is not successfulimplemented in Hilly Area?(Please tick from the given factors)(e.1) Illiteracy(e.2) Digital Divide(e.3) Improper groundwork(e.4) Shortage of funds(e.5) Government policies(e.6) Available at Short Distance(e.7) Not proper road to reach the CSC(e.8) Cost involved to visit a CSC(e.9) Non-existence of kiosks in Villages.Helps in Controlling rottenness(f) CSC is helps in controlling corruption?(If Yes, Please choose from the reasonsgiven below)(f.1) Single window system to apply(f.2) Applying directly to CSC(f.3) Work completed with in a time pe riod(f.4) Government officials are responsible fortheir assigned work(f.5) No person will have to come boldness to faceInteraction with a government officialsWhich helps in to reduce corruption.General terms about Uttarakhand(g) General terms about Uttarakhand,are you already familiar?(g.1) Population 10,086,292(g.1) Literacy rate is about 78.82%(g.2) Rural population is 69.77%.(g.3) Urban population is 30.23%.(g.4) Number of CSC centres atUttarakhand level is 1641.(g.5)Name of Project Consultant- unit of measurement A M/s Nekton IT India Private Ltd. (NIIPL)Unit B M/s credit Communication LtdUnit C M/s Reliance Communication Ltd(g.5) Roll out of CSCs as under in Unit A (Dehradun, Uttarkashi,Rudraprayag and Tehri ) 706 Unit B (Haridwar, Chamoli,Pauri Garhwal,Almora, Bageshwar) 1394 Unit C (Nainital, Pithoragarh, Champawat,Udham Singh Nagar) 704(g.6) Total cost of implementing a CSCs isabout Rs 2.56 croresRole of Uttarakhand Government(h.1) All government services will be put online.(h.2) Common service centres will be opened throughout the state to give single window for all government work.(h.3) State Data Centre would provide many functionalities like Central Repository of the State, Secure Data Storage, Online Delivery of Services, Citizen Information/Services Portal,State Intranet Portal, Disaster Recovery,Remote Management and ServiceIntegration etc.(h.4) The e-District project is developed toimprove the efficiency of the variousDepartments under the district-level toenable seamless service delivery to thecitizen.(h.5) Uttarakhand State Wide Area Network(UK-SWAN) UK-SWAN project is almostin the final branch of completion by 13establishing around 135 POPs in all theDistricts, 84 Tehsils and 95 Blocks in thestate.(h.6) Many Uttarakhand departments like ForestDepartment, Police Department, pay Department, Tourism Department and Cooperative Department etc. are taken up for formulation of MMPs initially. Some projects are as- Gyanotkarsh(low-interest /easily repayable loans to all government employees and teachers for purchase of computers for the home segment),Aarohi (distribution of Computers in schools),Shikhar (Computer education through colleges),Shiksha (Provide training to teachers of government/ non government schools)ConclusionImprovement in the e-Governance services in rural or hilly areas is needed for its overall effective and efficient implementation. This questionnaire also helps to find some factors are considered due to which rural or hilly area state are not able to access e-Governance services and setting the stage for the transformation from e-Government to m-Government.ReferencesHome.nic.in/projects/e-district-uttarakhandwww.uk.gov.inEgov.elesonline.com/2013/03/e-governance-in-dev-bhoomiItda.uk.gov.in/pages/displays/995-cschttp//www.census2011.co.in/census/state/uttarakhand.htmlhttp//itda.uk.gov.in/pages/display/995-cschttp//en.wikipedia.org/wiki/State_Wide_Area_ Networkhttps//sites.google.com/site/uttarakha ndswan/AppendixA questionnaire on survey of Implementation Factor That Affect E-Governance In Uttarakhand.Please take few minutes to fill out the questionnaire.1.Name2.Gender Female3.Age 18-25 25-35 35-45 45-55 55-65 65-704metropolis/Village5State(b.10) Do you think the staff members at the centre are well trained?(b.11) Are the staff co-operative?(b.12) Do the staff ask for more money than the prescribed fee?(b.13) Are you satisfied with the cooperation of the CSC staff on duty?(b.14) Is there any delay in subduedness of forms at the counter?Common Service Centre Facilities(a) Do you know that common service centre provides following services?(Check Yes if already known)(a.1) Issue of Birth Certificate(a.2) Issue of Death Certificate(a.3) Issue of Licenses(a.4) Issue of Dependent Certificate(a.5) Issue of Bus Passes(a.6) Issue of Unmarried Certificate(a.7) Issue of ID-Card(a.8) Registration of Vehicle related services(a.9) Issue of Affidavits(a.10) Submission of Passport Applicati ons(a.11) Issue of No Objection Certificates(a.12) Services to Pensioners(a.14) Issuance of Marriage Certificate(b) Do you know the procedure to get the services from Common ServiceCentre?(c) Which services have you ever accessed from CSC centres?(c.1) Issue of Birth Certificate(c.2) Issue of Death Certificate(c.3) Issue of Character Certificate(c.4) Issue of Licenses(c.5) Issue of Dependent Certificate(c.6) Issue of Bus Passes(c.7) Issue of Dependent Certificate(c.8) Issue of Unmarried Certificate(c.9) Issue of ID-Card(c.10) Registration with Road Transport Office (RTO)(c.11) Issue of Affidavits(c.12) Submission of Passport Applications(c.13) Issue of No Objection Certificates(c.14) Services to Pensioners(c.15) Issue of Bus/ Train Passes(d) Do you know that you can check the status of your queries at website of CSC ?(If Yes, attempt the following)(d.1) Are you satisfied with the services provided by CSCs ?(d.2) Do you think some other services should be available at CSC ?If Yes, Pl ease mentionE-Governance in Hilly AreasAccording to you, what are the reasons due to them e-Governance is notsuccessfully implemented in Hilly Area?(Please tick from the given factors)(e.1) Illiteracy(e.2) Digital divide(e.3) Improper infrastructure(e.4) Shortage of funds(e.5) Government policies(e.6) Available at Short distance(e.7) Not proper road to reach the CSC(e.8) Cost involved to visit a CSC(e.9) Non-existence of kiosks in Villages.Helpful in Controlling Corruption(f) CSC is helpful in controlling corruption?(If Yes, Please choose from the reasons given below)(f.1) Single window system to apply(f.2) Applying directly to CSC(f.3) Work completed inside a time period(f.4) Government officials are responsible for their assigned work(f.5) No person will have to come face to face with governmentofficials which helps in reducing corruption.